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From picking and packing to delivery, every stage shapes your customers’ experience. Let’s talk about your parcel needs, your volumes and how best to organise delivery.
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UK parcel tracking & delivery
TrackParcel.
Every parcel, its destination.
Parcel collection, handling and delivery. People who look after every parcel, from start to finish.
Our servicesYour parcel, closer
Track your parcel
Businesses and recipients
Different needs. The same care.
For anyone waiting for a parcel
Knowing where your order is gives you peace of mind. Follow its journey, check the latest updates and find guidance on what each tracking status means.
Track my orderWhat we do
Solutions for every
stage of delivery.
Behind every delivery is our team. Discover the services that connect origin and destination.
Parcel handling
Receiving, sorting and preparing parcels at our logistics centres.
Urban delivery
City-centre deliveries with vehicles suited to every route, including cargo bikes.
Transport and delivery
Looking after your parcel through loading, transport and delivery to the door.
Parcel collection
We collect your parcels and get them on their way to their next destination.
From origin to destination
The journey of a parcel
Logistics is made up of lots of small details. Here is how each stage gets a parcel to its recipient.
- 01
Preparation
Suitable packaging and a clear label are the first step in protecting the contents.
- 02
Sorting
Scanning each parcel lets us organise its journey through the sorting centre.
- 03
Distribution
The parcel carries on towards its destination and moves to local delivery.
- 04
Delivery
The journey ends with the parcel delivered and its tracking status updated.
Collection and convenience
Closer to your everyday life.
Collection points link parcel delivery with your local high street. A handy option when arranging to receive or return an order.
- Check the collection instructions for your order.
- Have your reference and any required ID to hand.
- Confirm the address and opening hours before you set off.
Collection point availability and terms must be confirmed with TrackParcel. This site does not include a live collection point finder.
Ask about collection optionsTrackParcel news
Small details that matter.
Tips and a look at the people and processes behind every parcel.
Urban delivery
A different way to get around the city
Cargo bikes are a great option for certain city routes. Choosing the right vehicle helps us match each delivery to its surroundings and the type of parcel.
Parcel care
A good delivery starts with the box
Sturdy packaging, inner protection and clear labels: three simple steps to get your order ready before it sets off.
See packing tipsOnline safety
Protect your details and your orders
Be wary of unexpected texts or emails demanding urgent payment. Check the sender and the link address before opening it, and never share passwords or bank details to track a parcel.
If in doubt, contact the retailer you bought from using their official channels.
Help centreYour questions answered
Before you send.
While you wait.
Practical information for packing a parcel and understanding its journey.
More helpHere to help